Terms of service

This purchase is governed by the standard terms of sale for consumer purchases of goods over the internet set out below. Consumer purchases online are principally governed by the Norwegian Contracts Act, the Consumer Purchases Act, the Marketing Control Act, the Right of Withdrawal Act and the E-commerce Act, and these laws grant consumers mandatory rights. The legislation is available at www.lovdata.no. Nothing in these terms shall be understood as limiting those statutory rights; the terms set out the principal rights and obligations of the parties to the transaction.

These terms of sale have been prepared and recommended by the Norwegian Consumer Authority (Forbrukertilsynet).

1. The agreement

The agreement consists of these terms of sale, the information given in the ordering process, and any separately agreed terms. In the event of conflict between these sources, whatever has been separately agreed between the parties shall prevail, provided it does not conflict with mandatory legislation.

The agreement is further supplemented by the relevant statutory provisions governing the sale of goods between businesses and consumers.

2. The parties

The seller is Cama Reform AS, 1368 Stabekk, Norway, hello@camareform.no, company registration no. 936372120, referred to below as the seller.

The buyer is the consumer placing the order, referred to below as the buyer.

3. Price

The stated price for goods and services is the total price the buyer shall pay. This price includes all taxes and additional costs. The buyer shall not bear any further costs that the seller has not disclosed prior to purchase.

4. Formation of the agreement

The agreement is binding on both parties once the buyer has submitted their order to the seller.

The agreement is nevertheless not binding if there has been a typographical or keying error in the seller's offer in the online store's ordering system, or in the buyer's order, and the other party realised or ought to have realised that such an error had occurred.

5. Payment

The seller may claim payment for the goods from the point at which they are dispatched from the seller to the buyer.

If the buyer uses a credit or debit card to pay, the seller may reserve the purchase amount on the card at the time of ordering. The card is charged on the same day the goods are dispatched.

Where payment is made by invoice, the invoice is issued to the buyer on dispatch of the goods. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.

Buyers under the age of 18 may not pay by subsequent invoice.

6. Delivery

Delivery has taken place once the buyer, or the buyer's representative, has taken possession of the goods.

If no delivery time is stated in the ordering system, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the customer's order. The goods shall be delivered to the buyer unless otherwise separately agreed between the parties.

7. Risk in the goods

Risk in the goods passes to the buyer once the buyer, or the buyer's representative, has taken delivery in accordance with clause 6.

8. Right of withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer may withdraw from the purchase in accordance with the Right of Withdrawal Act.

The buyer must notify the seller of their use of the right of withdrawal within 14 days from the date the period begins to run. All calendar days count toward the period. If the period ends on a Saturday, public holiday or bank holiday, it is extended to the next working day.

The withdrawal period is deemed to have been observed if notice is sent before the period expires. The burden of proof that the right of withdrawal has been exercised rests with the buyer, and notice should therefore be given in writing (withdrawal form, email or letter).

The withdrawal period begins to run:

• For purchases of individual items, from the day after the goods are received.
• For subscriptions, or where the agreement involves regular delivery of identical goods, from the day after the first delivery is received.
• Where the purchase consists of several deliveries, from the day after the final delivery is received.

The withdrawal period is extended to 12 months after the expiry of the original period if the seller has not, before the agreement was entered into, informed the buyer that a right of withdrawal exists and provided the standard withdrawal form. The same applies where information about conditions, deadlines and the procedure for exercising the right of withdrawal is missing. If the trader provides that information during those 12 months, the withdrawal period nevertheless expires 14 days after the day the buyer received the information.

Where the right of withdrawal is exercised, the goods must be returned to the seller without undue delay and no later than 14 days from the date notice of withdrawal was given. The buyer bears the direct cost of returning the goods, unless otherwise agreed or unless the seller has failed to state that the buyer is to bear the return costs. The seller may not charge a fee for the buyer's use of the right of withdrawal.

The buyer may examine or test the goods in a reasonable manner to establish their nature, characteristics and function without losing the right of withdrawal. If examination or testing goes beyond what is reasonable and necessary, the buyer may be liable for any diminished value of the goods.

The seller is obliged to refund the purchase price to the buyer without undue delay, and no later than 14 days from the date the seller received notice of the buyer's decision to exercise the right of withdrawal. The seller is entitled to withhold payment until the goods have been received from the buyer, or until the buyer has provided evidence that the goods have been returned.

9. Delay and non-delivery – the buyer's rights and deadline for making a claim

If the seller fails to deliver the goods, or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, under the rules in chapter 5 of the Consumer Purchases Act and depending on the circumstances, withhold the purchase price, require performance, terminate the agreement and/or claim compensation from the seller.

Where a remedy for breach is claimed, notice should be given in writing (for example by email) for evidential purposes.

Performance

The buyer may uphold the purchase and require performance from the seller. The buyer may not, however, require performance where there is an impediment the seller cannot overcome, or where performance would cause the seller such inconvenience or cost as to be substantially disproportionate to the buyer's interest in performance. Should the difficulty fall away within a reasonable time, the buyer may nevertheless require performance.

The buyer loses the right to require performance if they wait an unreasonably long time before making the claim.

Termination

If the seller does not deliver the goods at the time of delivery, the buyer shall call upon the seller to deliver within a reasonable additional period for performance. If the seller does not deliver within that additional period, the buyer may terminate the purchase.

The buyer may, however, terminate the purchase immediately if the seller refuses to deliver the goods. The same applies where delivery at the agreed time was decisive for entering into the agreement, or where the buyer has informed the seller that the delivery time is decisive.

If the goods are delivered after the additional period set by the consumer, or after the delivery time that was decisive for entering into the agreement, any claim for termination must be made within a reasonable time after the buyer became aware of the delivery.

Compensation

The buyer may claim compensation for loss suffered as a result of the delay. This does not apply where the seller demonstrates that the delay is due to an impediment beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or its consequences overcome.

10. Defects in the goods – the buyer's rights and complaint period

If the goods are defective, the buyer must notify the seller within a reasonable time after the defect was discovered or ought to have been discovered that they wish to invoke the defect. A complaint is always made in time if it is made within two months of the defect being discovered or of when it ought to have been discovered. A complaint may be made no later than two years after the buyer took possession of the goods. Where the goods, or parts of them, are intended to last considerably longer than two years, the complaint period is five years.

If the goods are defective and this is not due to the buyer or circumstances on the buyer's side, the buyer may, under the rules in chapter 6 of the Consumer Purchases Act and depending on the circumstances, withhold the purchase price, choose between repair and replacement, claim a price reduction, require the agreement to be terminated and/or claim compensation from the seller.

Complaints to the seller should be made in writing.

Repair or replacement

The buyer may choose between requiring the defect to be repaired or the delivery of equivalent goods. The seller may nevertheless resist the buyer's claim if meeting it is impossible or would cause the seller unreasonable cost. Repair or replacement shall be carried out within a reasonable time. As a starting point, the seller is not entitled to make more than two attempts at remedy for the same defect.

Price reduction

The buyer may claim an appropriate price reduction if the goods are not repaired or replaced. This means that the ratio between the reduced and the agreed price corresponds to the ratio between the value of the goods in defective and in contractual condition. Where particular grounds warrant it, the price reduction may instead be set equal to the significance of the defect to the buyer.

Termination

If the goods have not been repaired or replaced, the buyer may also terminate the purchase where the defect is not insignificant.

11. The seller's rights in the event of the buyer's breach

If the buyer fails to pay or to fulfil their other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's side, the seller may, under the rules in chapter 9 of the Consumer Purchases Act and depending on the circumstances, withhold the goods, require performance of the agreement, require the agreement to be terminated and claim compensation from the buyer. Depending on the circumstances, the seller may also claim interest on late payment, debt collection fees and a reasonable fee for uncollected goods.

Performance

The seller may uphold the purchase and require the buyer to pay the purchase price. Where the goods have not been delivered, the seller loses this right if they wait an unreasonably long time before making the claim.

Termination

The seller may terminate the agreement where there is a material payment default or other material breach on the buyer's part. The seller may not, however, terminate where the entire purchase price has been paid. If the seller sets a reasonable additional period for performance and the buyer does not pay within it, the seller may terminate the purchase.

Interest on late payment / debt collection fees

If the buyer does not pay the purchase price in accordance with the agreement, the seller may claim interest on the purchase price under the Norwegian Late Payment Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to debt collection. The buyer may then be held liable for fees under the Debt Collection Act.

Fee for uncollected, unprepaid goods

If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall cover at most the seller's actual outlay for delivering the goods to the buyer. Such a fee may not be charged to buyers under the age of 18.

12. Warranty

A warranty given by the seller or the manufacturer gives the buyer rights in addition to those the buyer already holds under mandatory legislation. A warranty therefore does not limit the buyer's right to complain or to make claims in respect of delay or defects under clauses 9 and 10.

13. Personal data

The seller is the data controller for personal data collected. Unless the buyer consents otherwise, the seller may, in accordance with the Personal Data Act, collect and store only the personal data necessary for the seller to fulfil their obligations under the agreement. The buyer's personal data will only be disclosed to others where necessary for the seller to perform the agreement with the buyer, or in cases required by law.

14. Dispute resolution

Complaints shall be directed to the seller within a reasonable time, cf. clauses 9 and 10. The parties shall attempt to resolve any dispute amicably. If this is not successful, the buyer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation, available on +47 23 400 600 or at www.forbrukertilsynet.no.

The European Commission's complaints portal may also be used if you wish to submit a complaint. This is particularly relevant if you are a consumer resident in another EU country. Complaints may be submitted here: http://ec.europa.eu/odr.